frequently asked questions

Navigate:

Most Commonly Asked Questions:

How do I make a product exchange or return?

We accept returns on all of our products except for the Mighty Well Mask or the PICCPerfect PICC Line Cover. All sales are final on Mighty Well masks, and PICCPerfect® sleeves can only be exchanged. We do accept size exchanges for the PICCPerfect, but note that we dispose of your return for safety precautions. When making a return, email our team at listenup@mightywell.com with the subject line: “RETURN/EXCHANGE”. In your email, please include the information below, and we’ll advise you on where to send your return or exchange.

  • First name, Last Name
  • Order number
  • Reason for the return or exchange
  • Product to be returned or exchanged

What Mighty Well products may I purchase with my FSA/HSA card?

All colors of the PICCPerfect® PICC Line Covers, the Mighty MedPlanner and the Mighty Pack. The FSA/HSA approved product code is listed on your packing slip.   The packing slip can also be submitted to your benefit administrator for reimbursement per your insurance plan.

How do I contact Customer Service at Mighty Well?

There are multiple ways to reach our Customer Service team. You can view our contact page here.

Why Mighty Well?

What do you mean by “Friend in the Fight?”

Friends in the Fight are the people -- regardless of health status -- who experience, or support us through, illness and disability. Mighty Well was not just created by a patient, but rather a patient and her two best friends. It is our belief that we are all in this fight together, not just those who have no choice in the matter. Don’t have any Friends in your Fight yet? Join our community!

Is Mighty Well just a medical accessory store?

Mighty Well is a community of people coming together to turn sickness into strength! We sell products that support patients by making life a little easier (and more stylish!), but we also have a thriving online community and helpful content for patients and caregivers. We also use our social media platforms to bring positivity and awareness to the world of illness and disability.

Who designs the Mighty Well products?

Being a patient-owned company means we use our own products and understand the importance of safety! We have medical professionals on our team that work alongside designers and patient ambassadors to assist us with design - some of our products are also FSA / HSA eligible!

  •  

I like what you’re doing here. How can I get involved?

I have a medical condition. How can Mighty Well help me?

Mighty Well products are designed to take some of the stress off -- while bringing dignity and style to -- life with medications and medical devices. We also provide information and community for patients and caregivers. We know how many unknowns can come with a diagnosis, and how amazing it feels to be heard by people who’ve been there. It’s our mission to share the tips, tricks, products, and support we wish we’d had.

I think others could benefit from hearing my story. Can Mighty Well help with that?

Absolutely! We are all about shattering silence and stigma and amplifying patient stories. Check out our Ambassador Program or email us at listenup@mightywell.com.  You can also the read previous patient stories we’ve featured on our blog for inspiration.

PICCPerfect® PICC Line Cover - Patient Created and Perfected

Can I return my PICCPerfect® PICC Line Cover if it doesn’t fit?

We do not accept returns on this product for safety reasons, but you can exchange it (before use) for a different size - note that we dispose of your return when received as a precautionary method. Be sure to try it on your catheter-free arm first, to check on the best fit.

What if I am unsure of the PICCPerfect® PICC Line Cover size I should get? How do I measure my arm accurately?

To determine the best size, use a flexible measuring tape and have your nurse or a friend measure the circumference of your arm where your PICC is placed. Make sure to have your arm relaxed straight by your side. Once you receive the PICCPerfect®, try it on your arm that doesn’t have the PICC line; this will ensure your practice on how to get it on and make sure it will be comfortable on your arm with the PICC. You can also use our sizing app, and check out this video for more tips.

If my arm measurement falls in between 2 sizes, which size should I order?

  • We highly recommend that you get a smaller size. Like your favorite pair of jeans, the PICCPerfect® PICC Line Covers stretch out a bit after multiple uses. You can also use our sizing app, and check out this video for more tips. If still unsure, feel free to contact us at Listenup@mightywell.com.

Can I use the PICCPerfect® PICC Line Cover while showering?

How do I properly care for my PICCPerfect® PICC Line Cover?

Machine wash and hang to dry is the best way to clean a PICCPerfect ® PICC Line Cover. Warm to cool water is recommended.It is also recommended to change your PICC line cover every couple of days to benefit from the silver ion yarn technology. With multiple colors available in our PICCPerfect®, be sure to have one on hand to wear and extras to wash.

What materials are your PICCPerfect®️ PICC Line Covers made of?

Our PICCPerfect®️ PICC Line Covers contain polyester, silver ion, and spandex.

Can I use my FSA/HSA card to buy a PICCPerfect®️ Line Cover at your online store?

Yes, you can use your FSA/HSA card to buy approved items from the Mighty Well Shop. All colors of the PICCPerfect® are eligible for this benefit.

Mighty Pack - Medical Backpack & Mobility Solution

How many liters of fluid can the Mighty Pack hold?

This backpack can hold two IV/ feed bags of 1500 ml each.

Will my Kangaroo Joey Pump fit in the Mighty Pack?

Yes, the Kangaroo Joey Pump fits in the Mighty Pack.

What type of material is the Mighty Pack made of?

  • The Mighty Pack is made with nylon and polyester fabric and an ultra-durable nylon shell. The inside medical pouch is waterproof.

Is the Mighty Pack available in other colors?

Currently, we only have the backpack available in classic black. However, feel free to decorate your Mighty Pack to make it your own. You can check out some ideas on our social media and/or our blog about how to do this.

How does it fit over a wheelchair?

  • The Mighty Pack was designed with multiple adjustable strap locations to allow for flexibility to fit over most wheelchairs. You can unhook the straps and attach them to the extra rings on each side of the backpack; this will allow the straps to fit easily over the back or the side of most wheelchairs. Check out this video to learn more.

Is the Mighty Pack covered by insurance?

No - the Mighty Pack is not covered by insurance at this time. However, it is FSA/HSA eligible. An HSA/FSA card may be used at the time of purchase and/or the packing slip can be submitted into your benefits administrator.

Is the Mighty Pack FSA/HSA eligible?

Yes, you can use your FSA/HSA card to buy approved items from the Mighty Well Shop. All colors of the PICCPerfect® are eligible for this benefit.

What size ice pack can the Mighty Pack hold?

Any small ice pack should work. If the ice pack is intended to be free floating, 8" x 4" or smaller works well. If the ice pack is instead to be inserted into the inside pocket, 6"x 3" or smaller is recommended.

Mighty MedPlanner - Smart Medication Organizer & Planner  

Can I travel with the Mighty MedPlanner?

Yes, it is the same as any other pill box or organizer. Make sure to store your prescription labels in the MedPlanner, in case you need to provide them to TSA officials! Be aware that any liquid medications may need to be placed in a separate bag for airport security.

What size ice pack can the Mighty MedPlanner hold?

We suggest small ice packs - 6"x 3" or smaller.

What type of marker should I use to write on my pouches? How do I erase the notes I’ve made on my pouches?

  • The Mighty Well design team recommends you use a dry erase marker. When you want to erase the notes you’ve made on your pouches, the best option is to use alcohol wipes (I personally always have those handy). You can add new notes (e.g.: Monday - 4pm with food) as needed.

What accessories are available for the Mighty MedPlanner?

There is a single pouch refill and a double pouch refill.  Both include weekly planning stickers to help you plan your medication schedule.

Do you have two pocket pouches for the Mighty MedPlanner for AM/PM?

Is the Mighty MedPlanner FSA/HSA eligible?

Yes, if you have a card, then you can add it in checkout. You can also purchase this item using a different payment method and choose to be reimbursed by your benefit administrator later.

Mighty Well Mask - Form, Function, and Fit

How do I know which size I should order?

Check out our Mighty Well Mask size chart on the product listing page (also below). Our Mighty Well Mask Fit and Features Guide includes a graphic with our models and what size of Mighty Well Mask they use. Please feel free to use this as a reference.

Can I return the Mighty Mask I ordered?

No. Due to the COVID-19 pandemic and for the safety of our consumers, we can not accept mask returns. However, we would like to offer you a 10% discount if you would like to get another size for a better fit. Kindly use this code (MMask10).

If my face measurement falls in between 2 sizes, what size should I get?

Our Mighty Well Masks are designed to fit snugly, but comfortably against the side of the face. If you are in between two sizes, we recommend using the smaller size.

Is the Mighty Well Mask antimicrobial?

The Mighty Well Mask’s yarn is a double knit embedded with silver ion technology to help prevent the growth of bacteria, mold and mildew on the fabric.

DISCLAIMER: Mighty Well, Inc. face masks do not provide antimicrobial, antibacterial, or antiviral protection to the wearer. Mighty Well face masks have not been cleared or approved by the U.S. Food and Drug Administration (FDA) or any other governmental or administrative organization. Per CDC guidelines, cloth masks should not be placed on children under the age of 2.

Accessories/Apparel

What sizes of Mighty MedPlanner refills do you sell?

There are two options:   The MedPlanner Single Pouch Refill and the MedPlanner 2 Pockets Refill Pack: AM/PM, A weekly sticker

How can I get an Immunocompromised sticker?

Our sticker promotion has ended, but you can still get them on our website, or as part of a care kit!

What is the Essential Mask Accessory?

It is a lightweight cord that clips on to your mask so that you can take off your mask without worrying about losing it or placing it on a dirty surface. Available on its own or as part of a care kit.

Wholesale

Do you offer wholesale pricing for resellers, online or retail stores?

Yes - Mighty Well partners with others (stores, companies or individuals) who are looking to purchase our products in bulk at discounted pricing. Please complete the form here, or email us at wholesale@mightywell.com and we’ll get back to you as soon as possible. Looking forward to hearing from you!

Helpful Links

Mighty Well Mask

Mighty Pack

PICCPerfect PICC Line Cover:

Mighty MedPlanner Collection:

Sign Up For Our Newsletter

Be in the know on our latest product launches, exclusive offers, and tips for Living Mighty Well!