frequently asked questions
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Here's our most commonly asked questions all in one place.

common questions:

We have a 30-day return policy, which means you have 30 calendar days after placing your item to request a return.

 To start a return or exchange, head to your customer account in the upper right-hand corner of our website.Select the order and item(s) you’d like to return and submit your request. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can contact us for any return questions at listenup@mightywell.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please note that Mighty Well Masks are final sale and cannot be returned. PICCPerfect® PICC Line Cover and PICCPerfect® Pro are eligible for size exchanges only, see below for details. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

Size Exchanges
We accept size exchanges on PICCPerfect®. Please use the return form in your customer account, select the reason as "too small" or "too large" and write us a note that you are looking for an exchange, with the item you'd like to receive. We may reach out with additional questions if necessary. 
Please note size exchanges will not be shipped until the returned item is received by us, and they are always shipped with standard shipping. If you want the new item to be shipped right away, please process it as a new order - you can select expedited shipping at checkout. You can still return the original item for a refund. 

Restocking Fee
There is a $5.95 restocking fee per return for all products except the Fluid Motion Backpack. Because of weight and size, the Fluid Motion Backpack has a $10.95 restocking fee.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, minus the restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at listenup@mightywell.com.

Once your order is placed, we are unable to make changes to it (e.g., product selection or shipping address) due to our use of a third-party warehouse and fulfillment service.

If you need a different product or need to correct your shipping address, we recommend placing a new order on our website to avoid any delays. Once the original order arrives, we can support you in returning and getting a refund for your original order.

To start a return, please log into your customer account in the upper right-hand corner of our website and follow the return process.

All colors of the PICCPerfect®PICC Line Covers, Waterproof Shower Protector, Self Care Case, Fluid Motion Backpack, and Mighty Well Mask. The FSA/HSA approved product code is listed on your packing slip. The packing slip can also be submitted to your benefit administrator for reimbursement per your insurance plan.

There are multiple ways to reach our Customer Service team. You can view our contact page here.

All Mighty Well orders are processed through our website - Mightywell.com - Shopify’s secure system. Please note that we do NOT process website orders through PayPal or outside of mightywell.com. If you are interested in placing a wholesale order, email us at wholesale@mightywell.com.

When you receive an email from a Mighty Well team member, please ensure that it is from the "@Mightywell.com" domain. Emails that end in "@gmail.com" are outside of our organization. Please forward any fraudulent emails to operations@mightywell.com.

As patients and caregivers ourselves, we understand firsthand the difficulties and oftentimes, the financial struggles of the chronic illness community. Our mission to transform the patient experience was formed from our own.

With this in mind, we strive to make products that are not only ethically made but are built to last so that our customers get their money’s worth. We only work with trusted manufacturers who maintain our quality and ethical standards; these are non-negotiable for us. Due to the pandemic, our cost of goods and manufacturing has gone up, with shipping being more than 3x higher than it was 2 ½ years ago.

We are not a large corporation but a tiny team who works hard looking for new ways to reduce the cost to the patient - from making products that are covered by FSA/HSA, to researching insurance coverage.

We understand this still means our products are not within everyone’s reach, but we are committed to creating free and accessible educational content for many chronic illnesses so everyone can be a part of the Mighty Well community.

Mighty Well® offers free shipping on its owned products if the order is $35+. Any orders including our collaborator’s products (all products that are included in this collection) are subject to their shipping policies and rates.

Please note that our third-party warehouse is closed for the following federal holidays, which may affect shipping times, including but not limited to:.

  • New Years Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Christmas
  • Veteran's Day

All Mighty Well orders ship within 1 business day.

  • Orders ship on weekdays (Monday to Friday) from our partner fulfillment center.
  • Orders are not processed on weekends (Saturday or Sunday).
  • Our primary shipping carriers are USPS, UPS, and FedEx.
  • These carriers do NOT guarantee weekend delivery.
  • Orders placed on weekends or holidays will be processed the next business day.

why Mighty Well?

Friends in the Fight are the people -- regardless of health status -- who experience, or support us through, illness and disability. Mighty Well was not just created by a patient, but rather a patient and her two best friends. It is our belief that we are all in this fight together, not just those who have no choice in the matter.

Don’t have any Friends in your Fight yet? Join our community.

Mighty Well is a community of people coming together to turn sickness into strength! We sell products that support patients by making life a little easier (and more stylish!), but we also have a thriving online community and helpful content for patients and caregivers. We also use our social media platformsto bring positivity and awareness to the world of illness and disability.

Being a patient-owned company means we use our own products and understand the importance of safety! We have medical professionals on our team that work alongside designers and patient ambassadors to assist us with design - some of our products are also FSA / HSA eligible!

Mighty Well products are designed to take some of the stress off -- while bringing dignity and style to -- life with medications and medical devices.

We also provide information and community for patients and caregivers. We know how many unknowns can come with a diagnosis, and how amazing it feels to be heard by people who’ve been there. It’s our mission to share the tips, tricks, products, and support we wish we’d had.

Absolutely! We are all about shattering silence and stigma and amplifying patient stories. Check out our Ambassador Program or email us at listenup@mightywell.com.  You can also the read previous patient stories we’ve featured on our blog for inspiration.

PICCPerfect® PICC Line Cover

We do not accept returns on this product for safety reasons, but you can exchange it (before use) for a different size - note that we dispose of your return when received as a precautionary method. Be sure to try it on your catheter-free arm first, to check on the best fit.

To determine the best size, use a flexible measuring tape and have your nurse or a friend measure the circumference of your arm where your PICC is placed. Make sure to have your arm relaxed straight by your side.

Once you receive the PICCPerfect®, try it on your arm that doesn’t have the PICC line; this will ensure your practice on how to get it on and make sure it will be comfortable on your arm with the PICC. You can also use our sizing app, and check out this video for more tips.

We highly recommend that you get a smaller size. Like your favorite pair of jeans, the PICCPerfect® PICC Line Covers stretch out a bit after multiple uses. You can also use our sizing app, and check out this video for more tips. If still unsure, feel free to contact us at Listenup@mightywell.com.

Your PICCPerfect® PICC Line Cover has moisture-wicking properties, but it is NOT waterproof. You should use a waterproof cover (check out our Waterproof Shower Protector here) to prevent any water near the insertion site while showering. Check out our blog for a list of bathing tips and tricks. 

Machine wash and hang to dry is the best way to clean a PICCPerfect ® PICC Line Cover. Warm to cool water is recommended.

It is also recommended to change your PICC line cover every couple of days to benefit from the silver ion yarn technology. With multiple colors available in our PICCPerfect®, be sure to have one on hand to wear and extras to wash.

Our PICCPerfect®️ PICC Line Covers contain polyester, silver ion, and spandex.

Yes, you can use your FSA/HSA card to buy approved items from the Mighty Well Shop. All colors of the PICCPerfect® are eligible for this benefit.

Fluid Motion Backpack

This backpack can hold either two IV/ feed bags of 1.5L or one 2L or 3L IV/feed bag.

Yes, the Kangaroo Joey Pump fits in the Fluid Motion Backpack.

The Fluid Motion Backpack is made with water-repellent polyester shell.

Currently, we only have the backpack available in Black and Platinum. However, feel free to decorate your Fluid Motion Backpack to make it your own. You can check out some ideas on our social media and/or our blog about how to do this.

The Fluid Motion Backpack is designed with large adjustable straps that can fit over the back of a wheelchair.

No - the Fluid Motion Backpack is currently not covered by insurance at this time. However, it is FSA/HSA eligible. An HSA/FSA card may be used at the time of purchase and/or the packing slip can be submitted into your benefits administrator.

Yes, you can use your FSA/HSA card to buy approved items from the Mighty Well Shop. The Self Care Case, all colors of the PICCPerfect®, Waterproof Shower Protector, and Mighty Well Mask are also eligible for this benefit.

Any small ice pack should work. If the ice pack is intended to be free floating, 8" x 4" or smaller works well. If the ice pack is instead to be inserted into the inside pocket, 6"x 4" or smaller is recommended. Check out our Reusable Cold Gel Pack here.

Self Care Case

Yes, it is the same as any other pill box or organizer. Make sure to store your prescription labels in the Self Care Case, in case you need to provide them to TSA officials! Be aware that any liquid medications may need to be placed in a separate bag for airport security.

We suggest small ice packs - 6"x 4" or smaller. Check out our Reusable Cold Gel Pack here.

The Mighty Well design team recommends you use a dry erase marker. When you want to erase the notes you’ve made on your pouches, the best option is to use alcohol wipes.

Yes, if you have a card, then you can add it in checkout. You can also purchase this item using a different payment method and choose to be reimbursed by your benefit administrator later.

Mighty Well Mask

Check out our Mighty Well Mask size chart on the product listing page (also below). Our Mighty Well Mask Fit and Features Guide includes a graphic with our models and what size of Mighty Well Mask they use. Please feel free to use this as a reference.

No. Due to the COVID-19 pandemic and for the safety of our consumers, we can not accept mask returns. However, we would like to offer you a 10% discount if you would like to get another size for a better fit. Kindly use this code (MMask10).

Our Mighty Well Masks are designed to fit snugly, but comfortably against the side of the face. If you are in between two sizes, we recommend using the smaller size.

The Mighty Well Mask’s yarn is a double knit embedded with silver ion technology to help prevent the growth of bacteria, mold and mildew on the fabric.

DISCLAIMER: Mighty Well, Inc. face masks do not provide antimicrobial, antibacterial, or antiviral protection to the wearer. Mighty Well face masks have not been cleared or approved by the U.S. Food and Drug Administration (FDA) or any other governmental or administrative organization. Per CDC guidelines, cloth masks should not be placed on children under the age of 2.

Check out our blog on how to care for your Mighty Well Mask here.

It is a lightweight cord that clips on to your mask so that you can take off your mask without worrying about losing it or placing it on a dirty surface. Available on its own or as part of a care kit.

H₂O Shield™

Measure around your arm in the area that you would like to protect from water. I.e., Above your PICC, Midline, or dressing. Refer to the sizing below to select your ideal size: 

  • S-M: Ideal for an upper arm circumference of 8" - 12"
  • M-L: Ideal for an upper arm circumference of 12" - 20"

For customers who use the PICCPerfect® PICC Line Cover, see the size guide image for your ideal size. 

  • Carefully grip the Shower Cover’s navy blue neoprene seal by its outer edge using your thumb and forefinger, where it joins the clear plastic body of the protector. Insert your arm into the seal opening, gently pushing it in.
  • Still gripping the Shower Cover as described above, continue dragging it up and slowly ease the navy seal over the affected area. Then allow the seal to turn inwards as it slides up to secure it.
  • When you’ve pulled the Shower Cover up as high as possible, pull the Shower Cover down slightly so that the seal reverses itself, turning upwards so that the inner surface of the seal is in direct contact with your skin
  • Ensure that the seal of your Shower Cover lays flat against your skin and is wrinkle-free with a snug, comfortable fit to ensure waterproof protection.
  •  Carefully roll the seal back on itself a little and ease it over your dressing
  • You will now be able to slide the protector off your arm easily
  • Hang your Shower Cover to dry - ensure it’s away from any direct heat source.
  • It will be ready to use again whenever you need it
  • Hand-wash the Shower Protector as needed
  • You can use a mild disinfectant or detergent.
  • Dry your Shower Protector thoroughly away from direct heat before storing.
  • Avoid folding the neoprene seal and check that it remains undamaged before reusing
  • Store in a dry place at room temperature

wholesale

Yes - Mighty Well partners with others (stores, companies or individuals) who are looking to purchase our products in bulk at discounted pricing. Please complete the form here, or email us at wholesale@mightywell.com and we’ll get back to you as soon as possible. Looking forward to hearing from you!

Mighty Well® x One By Prism

In February 2024, Mighty Well® established a strategic collaboration with One By Prism to address the challenges associated with accessing medical supplies in a timely and convenient manner. This collaboration extends our product offerings beyond the scope of Mighty Well®-designed products, encompassing a curated selection of essential medical supplies that have undergone thorough review by the Mighty Well® Team. These are the products we wish for during our time as patients and caregivers. So, we brought them straight to you.

Say hi to our newest Friends in the Fight™– One By Prism.

The collaboration with One By Prism serves to provide our Friends in the Fight™ access to a reliable source of medical supplies that can support them in their healing journey. This collaboration introduces new product drops, grouped into Essentials and categorized by medical device or treatment type, so members can easily select products tailored to their specific needs.

All products resulting from this collaboration are stored, fulfilled, and shipped exclusively by our collaborator, One By Prism. Additionally, all matters related to returns and exchanges are handled directly by One By Prism. The Mighty Well® team has visited One By Prism’s HQ in North Carolina to make sure everything coming your way is hand-picked, packed, and shipped with the same ethos we live by –  help patients turn sickness into strength.

If your order includes both Mighty Well®-designed products and One By Prism products, the fulfillment process involves a collaborative effort. Mighty Well® is responsible for packing and shipping the Mighty Well®-designed products, while One By Prism manages the packing and shipping of the collaboration products.

Mighty Well® assumes the role of a sales agent in this collaboration, working to amplify access to essential supplies within our Friends in the Fight™. Mighty Well® does not store, import, or distribute any of the One By Prism products. 

For any inquiries regarding the supplies and products featured in these collections, customers are encouraged to contact the manufacturer directly for the most up-to-date information. This ensures accurate responses to any product-related queries.

For any additional questions or assistance, customers are welcome to contact us at listenup@mightywell.com. We are here to provide support and address any concerns you may have.