frequently asked questions

most commonly asked questions:

Fill out this form and someone from our customer service team will process your return. All returns and exchanges of Mighty Well products are managed by our customer service team.

Please note our return and exchange policies below:  

  • Mighty Well offers returns for items within 30 calendar days of order placement.
  • Please note that Face Masks and PICC Line Covers cannot be returned. LimbO Shower Sleeves can only be returned if unopened.
  • We only offer exchanges for our line of PICC Line Covers. Note that we will dispose of any PICC Line Cover(s) you send back to us for sanitary and compliance reasons.
  • There is a $5.95 restocking fee per return.

All colors of the PICCPerfect®PICC Line Covers, Waterproof Shower Protector, Self Care Case, Fluid Motion Backpack, and Mighty Well Mask. The FSA/HSA approved product code is listed on your packing slip. The packing slip can also be submitted to your benefit administrator for reimbursement per your insurance plan.

There are multiple ways to reach our Customer Service team. You can view our contact page here.

All Mighty Well orders are processed through our website - Mightywell.com - Shopify’s secure system. Please note that we do NOT process website orders through PayPal or outside of mightywell.com. If you are interested in placing a wholesale order, email us at wholesale@mightywell.com.

When you receive an email from a Mighty Well team member, please ensure that it is from the "@Mightywell.com" domain. Emails that end in "@gmail.com" are outside of our organization. Please forward any fraudulent emails to operations@mightywell.com.

As patients and caregivers ourselves, we understand firsthand the difficulties and oftentimes, the financial struggles of the chronic illness community. Our mission to transform the patient experience was formed from our own.

With this in mind, we strive to make products that are not only ethically made but are built to last so that our customers get their money’s worth. We only work with trusted manufacturers who maintain our quality and ethical standards; these are non-negotiable for us. Due to the pandemic, our cost of goods and manufacturing has gone up, with shipping being more than 3x higher than it was 2 ½ years ago.

We are not a large corporation but a tiny team who works hard looking for new ways to reduce the cost to the patient - from making products that are covered by FSA/HSA, to researching insurance coverage.

We understand this still means our products are not within everyone’s reach, but we are committed to creating free and accessible educational content for many chronic illnesses so everyone can be a part of the Mighty Well community.

why Mighty Well?

Friends in the Fight are the people -- regardless of health status -- who experience, or support us through, illness and disability. Mighty Well was not just created by a patient, but rather a patient and her two best friends. It is our belief that we are all in this fight together, not just those who have no choice in the matter.

Don’t have any Friends in your Fight yet? Join our community.

Mighty Well is a community of people coming together to turn sickness into strength! We sell products that support patients by making life a little easier (and more stylish!), but we also have a thriving online community and helpful content for patients and caregivers. We also use our social media platformsto bring positivity and awareness to the world of illness and disability.

Being a patient-owned company means we use our own products and understand the importance of safety! We have medical professionals on our team that work alongside designers and patient ambassadors to assist us with design - some of our products are also FSA / HSA eligible!

Mighty Well products are designed to take some of the stress off -- while bringing dignity and style to -- life with medications and medical devices.

We also provide information and community for patients and caregivers. We know how many unknowns can come with a diagnosis, and how amazing it feels to be heard by people who’ve been there. It’s our mission to share the tips, tricks, products, and support we wish we’d had.

Absolutely! We are all about shattering silence and stigma and amplifying patient stories. Check out our Ambassador Program or email us at listenup@mightywell.com.  You can also the read previous patient stories we’ve featured on our blog for inspiration.

PICCPerfect® PICC Line Cover

We do not accept returns on this product for safety reasons, but you can exchange it (before use) for a different size - note that we dispose of your return when received as a precautionary method. Be sure to try it on your catheter-free arm first, to check on the best fit.

To determine the best size, use a flexible measuring tape and have your nurse or a friend measure the circumference of your arm where your PICC is placed. Make sure to have your arm relaxed straight by your side.

Once you receive the PICCPerfect®, try it on your arm that doesn’t have the PICC line; this will ensure your practice on how to get it on and make sure it will be comfortable on your arm with the PICC. You can also use our sizing app, and check out this video for more tips.

We highly recommend that you get a smaller size. Like your favorite pair of jeans, the PICCPerfect® PICC Line Covers stretch out a bit after multiple uses. You can also use our sizing app, and check out this video for more tips. If still unsure, feel free to contact us at Listenup@mightywell.com.

Your PICCPerfect® PICC Line Cover has moisture-wicking properties, but it is NOT waterproof. You should use a waterproof cover (check out our Waterproof Shower Protector here) to prevent any water near the insertion site while showering. Check out our blog for a list of bathing tips and tricks. 

Machine wash and hang to dry is the best way to clean a PICCPerfect ® PICC Line Cover. Warm to cool water is recommended.

It is also recommended to change your PICC line cover every couple of days to benefit from the silver ion yarn technology. With multiple colors available in our PICCPerfect®, be sure to have one on hand to wear and extras to wash.

Our PICCPerfect®️ PICC Line Covers contain polyester, silver ion, and spandex.

Yes, you can use your FSA/HSA card to buy approved items from the Mighty Well Shop. All colors of the PICCPerfect® are eligible for this benefit.

Fluid Motion Backpack

This backpack can hold either two IV/ feed bags of 1.5L or one 2L or 3L IV/feed bag.

Yes, the Kangaroo Joey Pump fits in the Fluid Motion Backpack.

The Fluid Motion Backpack is made with water-repellent polyester shell.

Currently, we only have the backpack available in Black and Platinum. However, feel free to decorate your Fluid Motion Backpack to make it your own. You can check out some ideas on our social media and/or our blog about how to do this.

The Fluid Motion Backpack is designed with large adjustable straps that can fit over the back of a wheelchair.

No - the Fluid Motion Backpack is currently not covered by insurance at this time. However, it is FSA/HSA eligible. An HSA/FSA card may be used at the time of purchase and/or the packing slip can be submitted into your benefits administrator.

Yes, you can use your FSA/HSA card to buy approved items from the Mighty Well Shop. The Self Care Case, all colors of the PICCPerfect®, Waterproof Shower Protector, and Mighty Well Mask are also eligible for this benefit.

Any small ice pack should work. If the ice pack is intended to be free floating, 8" x 4" or smaller works well. If the ice pack is instead to be inserted into the inside pocket, 6"x 4" or smaller is recommended. Check out our Reusable Cold Gel Pack here.

Self Care Case

Yes, it is the same as any other pill box or organizer. Make sure to store your prescription labels in the Self Care Case, in case you need to provide them to TSA officials! Be aware that any liquid medications may need to be placed in a separate bag for airport security.

We suggest small ice packs - 6"x 4" or smaller. Check out our Reusable Cold Gel Pack here.

The Mighty Well design team recommends you use a dry erase marker. When you want to erase the notes you’ve made on your pouches, the best option is to use alcohol wipes.

Yes, if you have a card, then you can add it in checkout. You can also purchase this item using a different payment method and choose to be reimbursed by your benefit administrator later.

Mighty Well Mask

Check out our Mighty Well Mask size chart on the product listing page (also below). Our Mighty Well Mask Fit and Features Guide includes a graphic with our models and what size of Mighty Well Mask they use. Please feel free to use this as a reference.

No. Due to the COVID-19 pandemic and for the safety of our consumers, we can not accept mask returns. However, we would like to offer you a 10% discount if you would like to get another size for a better fit. Kindly use this code (MMask10).

Our Mighty Well Masks are designed to fit snugly, but comfortably against the side of the face. If you are in between two sizes, we recommend using the smaller size.

The Mighty Well Mask’s yarn is a double knit embedded with silver ion technology to help prevent the growth of bacteria, mold and mildew on the fabric.

DISCLAIMER: Mighty Well, Inc. face masks do not provide antimicrobial, antibacterial, or antiviral protection to the wearer. Mighty Well face masks have not been cleared or approved by the U.S. Food and Drug Administration (FDA) or any other governmental or administrative organization. Per CDC guidelines, cloth masks should not be placed on children under the age of 2.

accessories/apparel

There are two options: Single Pouch and Dual Pouch Storage Bags, both of them can be found here.

Our sticker promotion has ended, but you can still get them on our website, or as part of a care kit!

It is a lightweight cord that clips on to your mask so that you can take off your mask without worrying about losing it or placing it on a dirty surface. Available on its own or as part of a care kit.

wholesale

Yes - Mighty Well partners with others (stores, companies or individuals) who are looking to purchase our products in bulk at discounted pricing. Please complete the form here, or email us at wholesale@mightywell.com and we’ll get back to you as soon as possible. Looking forward to hearing from you!