frequently asked questions

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most commonly asked questions:

How do I make a product exchange or return?

Fill out this form and someone from our customer service team will process your return. All returns and exchanges of Mighty Well products are managed by our customer service team.

Please note our return and exchange policies below:  

  • Mighty Well offers returns for items within 30 calendar days of order placement.
  • Please note that Face Masks and PICC Line Covers cannot be returned. LimbO Shower Sleeves can only be returned if unopened.
  • We only offer exchanges for our line of PICC Line Covers. Note that we will dispose of any PICC Line Cover(s) you send back to us for sanitary and compliance reasons.
  • There is a $5.95 restocking fee per return.



What Mighty Well products may I purchase with my FSA/HSA card?

All colors of the PICCPerfect® PICC Line Covers, Self Care Case, Fluid Motion Backpack, and Mighty Well Mask. The FSA/HSA approved product code is listed on your packing slip. The packing slip can also be submitted to your benefit administrator for reimbursement per your insurance plan.

How do I contact Customer Service at Mighty Well?

There are multiple ways to reach our Customer Service team. You can view our contact page here.

How do I make a payment for a Mighty Well order?

Why are Mighty Well products priced as they are?

As patients and caregivers ourselves, we understand firsthand the difficulties and oftentimes, the financial struggles of the chronic illness community. Our mission to transform the patient experience was formed from our own.

With this in mind, we strive to make products that are not only ethically made but are built to last so that our customers get their money’s worth. We only work with trusted manufacturers who maintain our quality and ethical standards; these are non-negotiable for us. Due to the pandemic, our cost of goods and manufacturing has gone up, with shipping being more than 3x higher than it was 2 ½ years ago.

We are not a large corporation but a tiny team who works hard looking for new ways to reduce the cost to the patient - from making products that are covered by FSA/HSA, to researching insurance coverage.

We understand this still means our products are not within everyone’s reach, but we are committed to creating free and accessible educational content for many chronic illnesses so everyone can be a part of the Mighty Well community.

How do I make a product exchange or return?

Fill out this form and someone from our customer service team will process your return. All returns and exchanges of Mighty Well products are managed by our customer service team.

Please note our return and exchange policies below:  

  • Mighty Well offers returns for items within 30 business days of order placement.
  • Please note that Face Masks and PICC Line Covers cannot be returned.  
  • We only offer exchanges for our line of PICC Line Covers. Note that we will dispose of any PICC Line Cover(s) you send back to us for sanitary and compliance reasons.
  • There is a $5.95 restocking fee per return.



What Mighty Well products may I purchase with my FSA/HSA card?

All colors of the PICCPerfect® PICC Line Covers, Self Care Case, Fluid Motion Backpack, and Mighty Well Mask. The FSA/HSA approved product code is listed on your packing slip. The packing slip can also be submitted to your benefit administrator for reimbursement per your insurance plan.

How do I contact Customer Service at Mighty Well?

There are multiple ways to reach our Customer Service team. You can view our contact page here.

How do I make a payment for a Mighty Well order?

Why are Mighty Well products priced as they are?

As patients and caregivers ourselves, we understand firsthand the difficulties and oftentimes, the financial struggles of the chronic illness community. Our mission to transform the patient experience was formed from our own.

With this in mind, we strive to make products that are not only ethically made but are built to last so that our customers get their money’s worth. We only work with trusted manufacturers who maintain our quality and ethical standards; these are non-negotiable for us. Due to the pandemic, our cost of goods and manufacturing has gone up, with shipping being more than 3x higher than it was 2 ½ years ago.

We are not a large corporation but a tiny team who works hard looking for new ways to reduce the cost to the patient - from making products that are covered by FSA/HSA, to researching insurance coverage.

We understand this still means our products are not within everyone’s reach, but we are committed to creating free and accessible educational content for many chronic illnesses so everyone can be a part of the Mighty Well community.

why Mighty Well?

why Mighty Well?

What do you mean by “Friend in the Fight?”

Friends in the Fight are the people -- regardless of health status -- who experience, or support us through, illness and disability. Mighty Well was not just created by a patient, but rather a patient and her two best friends. It is our belief that we are all in this fight together, not just those who have no choice in the matter. Don’t have any Friends in your Fight yet? Join our community!

Is Mighty Well just a medical accessory store?

Mighty Well is a community of people coming together to turn sickness into strength! We sell products that support patients by making life a little easier (and more stylish!), but we also have a thriving online community and helpful content for patients and caregivers. We also use our social media platforms to bring positivity and awareness to the world of illness and disability.

Who designs the Mighty Well products?

Being a patient-owned company means we use our own products and understand the importance of safety! We have medical professionals on our team that work alongside designers and patient ambassadors to assist us with design - some of our products are also FSA / HSA eligible!

  •  

I like what you’re doing here. How can I get involved?

I have a medical condition. How can Mighty Well help me?

Mighty Well products are designed to take some of the stress off -- while bringing dignity and style to -- life with medications and medical devices. We also provide information and community for patients and caregivers. We know how many unknowns can come with a diagnosis, and how amazing it feels to be heard by people who’ve been there. It’s our mission to share the tips, tricks, products, and support we wish we’d had.

I think others could benefit from hearing my story. Can Mighty Well help with that?

Absolutely! We are all about shattering silence and stigma and amplifying patient stories. Check out our Ambassador Program or email us at listenup@mightywell.com.  You can also the read previous patient stories we’ve featured on our blog for inspiration.

What do you mean by “Friend in the Fight?”

Friends in the Fight are the people -- regardless of health status -- who experience, or support us through, illness and disability. Mighty Well was not just created by a patient, but rather a patient and her two best friends. It is our belief that we are all in this fight together, not just those who have no choice in the matter. Don’t have any Friends in your Fight yet? Join our community!

Is Mighty Well just a medical accessory store?

Mighty Well is a community of people coming together to turn sickness into strength! We sell products that support patients by making life a little easier (and more stylish!), but we also have a thriving online community and helpful content for patients and caregivers. We also use our social media platforms to bring positivity and awareness to the world of illness and disability.

Who designs the Mighty Well products?

Being a patient-owned company means we use our own products and understand the importance of safety! We have medical professionals on our team that work alongside designers and patient ambassadors to assist us with design - some of our products are also FSA / HSA eligible!

  •  

I like what you’re doing here. How can I get involved?

I have a medical condition. How can Mighty Well help me?

Mighty Well products are designed to take some of the stress off -- while bringing dignity and style to -- life with medications and medical devices. We also provide information and community for patients and caregivers. We know how many unknowns can come with a diagnosis, and how amazing it feels to be heard by people who’ve been there. It’s our mission to share the tips, tricks, products, and support we wish we’d had.

I think others could benefit from hearing my story. Can Mighty Well help with that?

Absolutely! We are all about shattering silence and stigma and amplifying patient stories. Check out our Ambassador Program or email us at listenup@mightywell.com.  You can also the read previous patient stories we’ve featured on our blog for inspiration.

PICCPerfect® PICC Line Cover - Patient Created and Perfected

PICCPerfect® PICC Line Cover - Patient Created and Perfected

Can I return my PICCPerfect® PICC Line Cover if it doesn’t fit?

We do not accept returns on this product for safety reasons, but you can exchange it (before use) for a different size - note that we dispose of your return when received as a precautionary method. Be sure to try it on your catheter-free arm first, to check on the best fit.

What if I am unsure of the PICCPerfect® PICC Line Cover size I should get? How do I measure my arm accurately?

To determine the best size, use a flexible measuring tape and have your nurse or a friend measure the circumference of your arm where your PICC is placed. Make sure to have your arm relaxed straight by your side. Once you receive the PICCPerfect®, try it on your arm that doesn’t have the PICC line; this will ensure your practice on how to get it on and make sure it will be comfortable on your arm with the PICC. You can also use our sizing app, and check out this video for more tips.

If my arm measurement falls in between 2 sizes, which size should I order?

  • We highly recommend that you get a smaller size. Like your favorite pair of jeans, the PICCPerfect® PICC Line Covers stretch out a bit after multiple uses. You can also use our sizing app, and check out this video for more tips. If still unsure, feel free to contact us at Listenup@mightywell.com.

Can I use the PICCPerfect® PICC Line Cover while showering?

How do I properly care for my PICCPerfect® PICC Line Cover?

Machine wash and hang to dry is the best way to clean a PICCPerfect ® PICC Line Cover. Warm to cool water is recommended.It is also recommended to change your PICC line cover every couple of days to benefit from the silver ion yarn technology. With multiple colors available in our PICCPerfect®, be sure to have one on hand to wear and extras to wash.

What materials are your PICCPerfect®️ PICC Line Covers made of?

Our PICCPerfect®️ PICC Line Covers contain polyester, silver ion, and spandex.

Can I use my FSA/HSA card to buy a PICCPerfect®️ Line Cover at your online store?

Yes, you can use your FSA/HSA card to buy approved items from the Mighty Well Shop. All colors of the PICCPerfect® are eligible for this benefit.

Can I return my PICCPerfect® PICC Line Cover if it doesn’t fit?

We do not accept returns on this product for safety reasons, but you can exchange it (before use) for a different size - note that we dispose of your return when received as a precautionary method. Be sure to try it on your catheter-free arm first, to check on the best fit.

What if I am unsure of the PICCPerfect® PICC Line Cover size I should get? How do I measure my arm accurately?

To determine the best size, use a flexible measuring tape and have your nurse or a friend measure the circumference of your arm where your PICC is placed. Make sure to have your arm relaxed straight by your side.

Once you receive the PICCPerfect®, try it on your arm that doesn’t have the PICC line; this will ensure your practice on how to get it on and make sure it will be comfortable on your arm with the PICC. You can also use our sizing app, and check out this video for more tips.

If my arm measurement falls in between 2 sizes, which size should I order?

  • We highly recommend that you get a smaller size. Like your favorite pair of jeans, the PICCPerfect® PICC Line Covers stretch out a bit after multiple uses.
  •  
  • You can also use our sizing app, and check out this video for more tips. If still unsure, feel free to contact us at Listenup@mightywell.com.

Can I use the PICCPerfect® PICC Line Cover while showering?

How do I properly care for my PICCPerfect® PICC Line Cover?

Machine wash and hang to dry is the best way to clean a PICCPerfect ® PICC Line Cover. Warm to cool water is recommended.

It is also recommended to change your PICC line cover every couple of days to benefit from the silver ion yarn technology.

With multiple colors available in our PICCPerfect®, be sure to have one on hand to wear and extras to wash.

What materials are your PICCPerfect®️ PICC Line Covers made of?

Our PICCPerfect®️ PICC Line Covers contain polyester, silver ion, and spandex.

Can I use my FSA/HSA card to buy a PICCPerfect®️ Line Cover at your online store?

Yes, you can use your FSA/HSA card to buy approved items from the Mighty Well Shop. All colors of the PICCPerfect® are eligible for this benefit.

Fluid Motion Backpack - Medical Backpack & Mobility Solution

Fluid Motion Backpack - Medical Backpack & Mobility Solution

How many liters of fluid can the Fluid Motion Backpack hold?

This backpack can hold either two IV/ feed bags of 1.5 L or one 3 L IV/feed bag.

Will my Kangaroo Joey Pump fit in the Fluid Motion Backpack?

Yes, the Kangaroo Joey Pump fits in the Fluid Motion Backpack.

What type of material is the Fluid Motion Backpack made of?

  • The Fluid Motion Backpack is made with water-repellent polyester shell.

Is the Fluid Motion Backpack available in other colors?

Currently, we only have the backpack available in Black and Platinum. However, feel free to decorate your Fluid Motion Backpack to make it your own. You can check out some ideas on our social media and/or our blog about how to do this.

How does it fit over a wheelchair?

  • The Fluid Motion Backpack is designed with large adjustable straps that can fit over the back of a wheelchair.

Is the Fluid Motion Backpack covered by insurance?

No - the Fluid Motion Backpack is currently not covered by insurance at this time. However, it is FSA/HSA eligible. An HSA/FSA card may be used at the time of purchase and/or the packing slip can be submitted into your benefits administrator.

Is the Fluid Motion Backpack FSA/HSA eligible?

Yes, you can use your FSA/HSA card to buy approved items from the Mighty Well Shop. The Self Care Case, all colors of the PICCPerfect® and Mighty Well Mask are also eligible for this benefit.

What size ice pack can the Fluid Motion Backpack hold?

Any small ice pack should work. If the ice pack is intended to be free floating, 8" x 4" or smaller works well. If the ice pack is instead to be inserted into the inside pocket, 6"x 4" or smaller is recommended. Check out our Reusable Cold Gel Pack here.

How many liters of fluid can the Fluid Motion Backpack hold?

This backpack can hold either two IV/ feed bags of 1.5L or one 2L or 3L IV/feed bag.

Will my Kangaroo Joey Pump fit in the Fluid Motion Backpack?

Yes, the Kangaroo Joey Pump fits in the Fluid Motion Backpack.

What type of material is the Fluid Motion Backpack made of?

The Fluid Motion Backpack is made with water-repellent polyester shell.

 

Is the Fluid Motion Backpack available in other colors?

Currently, we only have the backpack available in Black and Platinum. However, feel free to decorate your Fluid Motion Backpack to make it your own. You can check out some ideas on our social media and/or our blog about how to do this.

How does it fit over a wheelchair?

The Fluid Motion Backpack is designed with large adjustable straps that can fit over the back of a wheelchair.

Is the Fluid Motion Backpack covered by insurance?

No - the Fluid Motion Backpack is currently not covered by insurance at this time. However, it is FSA/HSA eligible. An HSA/FSA card may be used at the time of purchase and/or the packing slip can be submitted into your benefits administrator.

Is the Fluid Motion Backpack FSA/HSA eligible?

Yes, you can use your FSA/HSA card to buy approved items from the Mighty Well Shop. The Self Care Case, all colors of the PICCPerfect® and Mighty Well Mask are also eligible for this benefit.

What size ice pack can the Fluid Motion Backpack hold?

Any small ice pack should work. If the ice pack is intended to be free floating, 8" x 4" or smaller works well. If the ice pack is instead to be inserted into the inside pocket, 6"x 4" or smaller is recommended. Check out our Reusable Cold Gel Pack here.

Self Care Case - Smart Medication Organizer & Planner  

Self Care Case - Smart Medication Organizer & Planner  

Can I travel with the Self Care Case?

Yes, it is the same as any other pill box or organizer. Make sure to store your prescription labels in the Self Care Case, in case you need to provide them to TSA officials! Be aware that any liquid medications may need to be placed in a separate bag for airport security.

What size ice pack can the Self Care Case hold?

We suggest small ice packs - 6"x 4" or smaller. Check out our Reusable Cold Gel Pack here.

What type of marker should I use to write on my pouches? How do I erase the notes I’ve made on my Storage Bags?

  • The Mighty Well design team recommends you use a dry erase marker. When you want to erase the notes you’ve made on your pouches, the best option is to use alcohol wipes (I personally always have those handy). You can add new notes (e.g.: Monday - 4pm with food) as needed.

What accessories are available for the Self Care Case?

Do you have Dual Pouch Storage Bags for the Self Care Case for AM/PM?

Is the Self Care Case FSA/HSA eligible?

Yes, if you have a card, then you can add it in checkout. You can also purchase this item using a different payment method and choose to be reimbursed by your benefit administrator later.

Can I travel with the Self Care Case?

Yes, it is the same as any other pill box or organizer. Make sure to store your prescription labels in the Self Care Case, in case you need to provide them to TSA officials! Be aware that any liquid medications may need to be placed in a separate bag for airport security.

What size ice pack can the Self Care Case hold?

We suggest small ice packs - 6"x 4" or smaller. Check out our Reusable Cold Gel Pack here.

What type of marker should I use to write on my pouches? How do I erase the notes I’ve made on my Storage Bags?

  • The Mighty Well design team recommends you use a dry erase marker. When you want to erase the notes you’ve made on your pouches, the best option is to use alcohol wipes (I personally always have those handy). You can add new notes (e.g.: Monday - 4pm with food) as needed.

What accessories are available for the Self Care Case?

Do you have Dual Pouch Storage Bags for the Self Care Case for AM/PM?

Is the Self Care Case FSA/HSA eligible?

Yes, if you have a card, then you can add it in checkout. You can also purchase this item using a different payment method and choose to be reimbursed by your benefit administrator later.

Mighty Well Mask - Form, Function, and Fit

Mighty Well Mask - Form, Function, and Fit

How do I know which size I should order?

Check out our Mighty Well Mask size chart on the product listing page (also below). Our Mighty Well Mask Fit and Features Guide includes a graphic with our models and what size of Mighty Well Mask they use. Please feel free to use this as a reference.

Can I return the Mighty Well Mask I ordered?

No. Due to the COVID-19 pandemic and for the safety of our consumers, we can not accept mask returns.

If my face measurement falls in between 2 sizes, what size should I get?

Our Mighty Well Masks are designed to fit snugly, but comfortably against the side of the face. If you are in between two sizes, we recommend using the smaller size.

Is the Mighty Well Mask antimicrobial?

The Mighty Well Mask’s yarn is a double knit embedded with silver ion technology to help prevent the growth of bacteria, mold and mildew on the fabric.

DISCLAIMER: Mighty Well, Inc. face masks do not provide antimicrobial, antibacterial, or antiviral protection to the wearer. Mighty Well face masks have not been cleared or approved by the U.S. Food and Drug Administration (FDA) or any other governmental or administrative organization. Per CDC guidelines, cloth masks should not be placed on children under the age of 2.

How do I know which size I should order?

Check out our Mighty Well Mask size chart on the product listing page (also below). Our Mighty Well Mask Fit and Features Guide includes a graphic with our models and what size of Mighty Well Mask they use. Please feel free to use this as a reference.

Can I return the Mighty Mask I ordered?

No. Due to the COVID-19 pandemic and for the safety of our consumers, we can not accept mask returns. However, we would like to offer you a 10% discount if you would like to get another size for a better fit. Kindly use this code (MMask10).

If my face measurement falls in between 2 sizes, what size should I get?

Our Mighty Well Masks are designed to fit snugly, but comfortably against the side of the face. If you are in between two sizes, we recommend using the smaller size.

Is the Mighty Well Mask antimicrobial?

The Mighty Well Mask’s yarn is a double knit embedded with silver ion technology to help prevent the growth of bacteria, mold and mildew on the fabric.

DISCLAIMER: Mighty Well, Inc. face masks do not provide antimicrobial, antibacterial, or antiviral protection to the wearer. Mighty Well face masks have not been cleared or approved by the U.S. Food and Drug Administration (FDA) or any other governmental or administrative organization. Per CDC guidelines, cloth masks should not be placed on children under the age of 2.

Accessories/Apparel

Accessories/Apparel

What sizes of Self Care Case refills do you sell?

There are two options:   Single Pouch and Dual Pouch Storage Bags, both of them can be found here.

How can I get an Immunocompromised sticker?

Our sticker promotion has ended, but you can still get them on our website.

What is the Essential Mask Accessory?

It is a lightweight cord that clips on to your mask so that you can take off your mask without worrying about losing it or placing it on a dirty surface. Available on its own or as part of a care kit.

What sizes of Self Care Case refills do you sell?

There are two options:   Single Pouch and Dual Pouch Storage Bags, both of them can be found here.

How can I get an Immunocompromised sticker?

Our sticker promotion has ended, but you can still get them on our website, or as part of a care kit!

What is the Essential Mask Accessory?

It is a lightweight cord that clips on to your mask so that you can take off your mask without worrying about losing it or placing it on a dirty surface. Available on its own or as part of a care kit.

Wholesale

Wholesale

Do you offer wholesale pricing for resellers, online or retail stores?

Yes - Mighty Well partners with others (stores, companies or individuals) who are looking to purchase our products in bulk at discounted pricing. Please complete the form here, or email us at wholesale@mightywell.com and we’ll get back to you as soon as possible. Looking forward to hearing from you!

Do you offer wholesale pricing for resellers, online or retail stores?

Yes - Mighty Well partners with others (stores, companies or individuals) who are looking to purchase our products in bulk at discounted pricing. Please complete the form here, or email us at wholesale@mightywell.com and we’ll get back to you as soon as possible. Looking forward to hearing from you!

helpful links

Mighty Well Mask

Mighty Well Mask

Fluid Motion Backpack

Fluid Motion Backpack

PICCPerfect PICC Line Cover:

PICCPerfect PICC Line Cover

Self Care Case Collection

Self Care Case Collection

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