Return Policy

We have a 30-day return policy, which means you have 30 calendar days after placing your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Some products are not eligible for returns - please see below. 

To start a return or exchange, head to your customer account in the upper right-hand corner of our website. Select the order and item(s) you’d like to return and submit your request. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can contact us for any return questions at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please note that Mighty Well Masks are final sale and cannot be returned. PICCPerfect® PICC Line Cover and PICCPerfect® Pro are eligible for size exchanges only, see below for details. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Size Exchanges
We accept size exchanges on PICCPerfect®. Please use the return form in your customer account, select the reason as "too small" or "too large" and write us a note that you are looking for an exchange, with the item you'd like to receive. We may reach out with additional questions if necessary. 

Please note size exchanges will not be shipped until the returned item is received by us, and they are always shipped with standard shipping. If you want the new item to be shipped right away, please process it as a new order - you can select expedited shipping at checkout. You can still return the original item for a refund.

Restocking Fee
There is a $5.95 restocking fee per return for all products except the Fluid Motion Backpack. Because of weight and size, the Fluid Motion Backpack has a $10.95 restocking fee.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, minus the restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at