Refund policy

Mighty Well owned-product returns
Mighty Well has a 15-day return and exchange policy, which means you have 15 calendar days after placing your item to request a return or a size exchange. For One by Prism products, scroll below to see their return policy. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Some products are not eligible for returns - please see below. 

To start a return or exchange, head to your customer account in the upper right-hand corner of our website. Select the order and item(s) you'd like to return and submit your request. 

If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can contact us for any return questions at listenup@mightywell.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please note that Mighty Well Masks are final sale and cannot be returned. PICCPerfect® PICC Line Cover and PICCPerfect® Pro are eligible for size exchanges only; see below for details. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Size Exchanges
We accept size exchanges on PICCPerfect® within 15 calendar days of purchase. Please use the return form in your customer account, select the reason as "too small" or "too large," and write us a note that you are looking for an exchange with the item you'd like to receive. We may reach out with additional questions if necessary. 

Please note that size exchanges will not be shipped until we receive the returned item, and they are always shipped with standard shipping. If you want the new item shipped right away, please process it as a new order—you can select expedited shipping at checkout. You can still return the original item for a refund. 

Restocking Fee
All products except the Fluid Motion Backpack have a $5.95 restocking fee per return. Because of its weight and size, the Fluid Motion Backpack has a $10.95 restocking fee.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days, minus the restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at listenup@mightywell.com.

 

One by Prism products returns
Our collaborator, One By Prism, accepts returns within thirty (30) calendar days of the date of purchase. If the reason for the return is no longer wanting or needing the item ordered, the customer will be responsible for the shipping charges related to returning the product. Returns must be coordinated with a member of the One By Prism team, who can be reached at ecommerce@onebyprism.com or by dialing (877) 200-8968. The team will gladly assist with the return process. All returns should be shipped to:

One By Prism
153 Business Center Drive, Suite 102
North Wilkesboro, NC 28659

If the product(s) ordered are missing, defective, incorrect, or damaged, the customer must communicate with the One By Prism team within 72 hours by email at ecommerce@onebyprism.com or by calling (877) 200-8968 to start the return process. The team will provide a shipping label and return service to the location.

All items being returned must be in their original shipped condition and in the original packaging – unopened, unused, with no broken seals, no writings or markings on the boxes or items themselves, and all parts and accessories in the original packaging. Once One By Prism receives the returned item, they will inspect and approve the refund for the returned item.

Refunds (if applicable):
Once the return is received and inspected, an email will be sent to notify the customer of the receipt and the approval or rejection of the refund. If approved, the refund will be processed, and a credit will be automatically applied to the credit card or original method of payment within a certain number of days.